Need to contact Aviva in the UK? The correct telephone number depends on the product, policy prefix and whether you are reporting a new claim or asking about an existing one. This guide covers Aviva insurance channels, not an insurance broker or comparison website.
Aviva UK car insurance contact numbers
- Personal motor claims: 0345 030 6925, 24 hours, for policy numbers beginning MMV, MOT, MMO, MTM, AVP, CVM, HPI, VAN, BRK or 72.
- Aviva Zero claims: 0345 305 7555, 24 hours, for AZC policy numbers.
- AvivaPlus car customer service: 0345 030 7077; Monday–Friday 8am–6pm, Saturday 9am–3pm, Sunday 10am–2pm, bank holidays 10am–4pm.
- Existing personal motor claims: sign in to MyAviva; the claims page also identifies ccs@aviva.com and live chat Monday–Friday 8am–6:30pm, subject to availability.
Official source: Aviva motor insurance claims. AvivaPlus customers can review their product-specific customer service page. Do not assume the same number handles home, life, business and motor policies.
How to report a motor accident to Aviva
- Ensure everyone is safe and call emergency services if required.
- Collect vehicle registrations, incident location, photographs and relevant third-party details when safe.
- Have your policy number ready and use the dedicated claims line or online form.
- Keep your claim reference number and follow insurer instructions for recovery and repairs.
Aviva states its web claims form can confirm a claim reference after incident details are submitted. Never disclose payment credentials to unexpected callers claiming to represent an insurer.
Is Aviva an insurer or an insurance broker?
Aviva is an insurance group with regulated insurance underwriting entities, including Aviva Insurance Limited. The trading brand shown on marketing materials is not a substitute for checking the underwriting entity and contact details stated in your individual policy documents. To independently verify authorisation, use the Financial Services Register.
Who should electric-car owners contact?
If your electric vehicle has been damaged in a collision, notify Aviva through the correct motor claims channel. Tell the claims team about suspected high-voltage battery damage or charging equipment involved in the incident. Coverage for batteries, charging cables and recovery depends on the policy wording and circumstances; this directory does not assert that every policy includes these items.
Related UK insurance guides
Read our independent UK electric car insurance guide, our explainer on stolen EV charging cables and our home EV charger insurance guide.
Official contact resources
Aviva motor claims · Aviva Signature motor support · Aviva UK.
Last checked: 8 November 2026. This independent directory is not affiliated with the insurer. Always check the insurer named on your policy schedule, since a familiar brand can distribute policies underwritten by another legal entity. Call numbers and opening hours may change.
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What is the Aviva UK car insurance claims phone number?
For the personal motor policy prefixes listed on Aviva's motor claims page, call 0345 030 6925. New claims are accepted 24 hours a day.
Does Aviva Zero have a different claims number?
Yes. Aviva lists 0345 305 7555 for Aviva Zero policies with AZC prefixes.
How do I check an existing Aviva motor claim?
Use MyAviva, or the live chat and email options on Aviva's official claims page.
Image credit: Sebastiandoe5, Norwich Aviva Building (2021), CC BY-SA 4.0. Historical building photograph; does not imply the depicted office handles the enquiries listed above.
