Looking for an AXA Insurance UK telephone number? AXA’s official car insurance contact page separates policies bought directly from AXA from those purchased through brokers. This distinction matters: using the wrong claims number can delay assistance. This guide lists contacts of the insurer’s official support operation, not independent agent listings.
AXA UK direct car insurance phone numbers
- General policy questions, changes and cancellations: 0330 024 1158 (Monday–Friday 8am–8pm; Saturday 9am–5pm; closed Sunday; bank holiday hours vary).
- Direct AXA car insurance claims: 0330 024 1305. New claims can be reported 24/7; enquiries about an existing claim are handled Monday–Friday 9am–5pm.
- Direct AXA car insurance payment queries: 0330 024 1229, Monday–Friday 8am–8pm and Saturday 9am–5pm; closed Sundays and bank holidays.
- Renewals enquiries: 020 3640 4677, Monday–Friday 8am–8pm and Saturday 9am–5pm; closed Sunday; bank holiday hours vary.
All these numbers are documented in the official AXA UK motor insurance contact directory. They are not universal numbers for all AXA group products.
AXA car insurance purchased through a broker
AXA shows 0345 608 0230 as a motor claims line for broker-purchased policies. Do not confuse the intermediary with the insurer: a broker may distribute a policy underwritten by AXA Insurance UK plc, but the policy schedule tells you the precise underwriting entity and claim route. Follow that schedule if its instructions differ.
What to do after a car accident
- Move to safety, and seek emergency help if required.
- Document the scene and collect vehicle registration, witness and third-party details when safe.
- Check whether your policy was bought directly from AXA or through a broker.
- Notify the correct claims team and retain the reference number.
For urgent roadside recovery or breakdown support, check your actual policy’s assistance entitlement and the official AXA breakdown section rather than assuming every motor policy includes breakdown cover.
Is AXA an insurance company or a broker?
AXA Insurance UK plc is an insurance underwriting company. AXA-branded distribution and assistance businesses are not interchangeable with the insurer. Verify the precise company in the Financial Services Register and your insurance certificate before supplying personal information.
Electric vehicle damage and charging equipment
If your claim involves an EV high-voltage battery, charging cable or charger, report the specific damage and ask AXA which sections of your policy apply. Cover depends on the product terms, excesses and exclusions. Never attempt to handle exposed high-voltage components after a collision.
Related UK insurance guides
Read our independent UK electric car insurance guide, our explainer on stolen EV charging cables and our home EV charger insurance guide.
Official sources
AXA UK motor contact directory · AXA UK.
Last checked: 8 November 2026. This independent directory is not affiliated with the insurer. Always check the insurer named on your policy schedule, since a familiar brand can distribute policies underwritten by another legal entity. Call numbers and opening hours may change.
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What number do I call for AXA UK car insurance customer service?
For AXA direct car insurance policy support, call 0330 024 1158 during the hours shown on AXA's official contact page.
What is AXA's car insurance claims telephone number?
For AXA direct car insurance, the official claims number is 0330 024 1305. Broker-sold AXA car policies may use 0345 608 0230.
Can I report a new AXA car insurance claim at night?
AXA says new car insurance claims can be registered 24 hours a day, seven days a week; existing claim enquiries have shorter support hours.
Image credit: AXA logo, Wikimedia Commons, a simple geometric/text logo listed as public domain in the source. AXA remains a protected trademark; this independent contact directory is not endorsed by AXA.
